Terms of Service

ClaimsAssist is a passenger claims service operated by Claims Assist Limited. Claims Assist Limited is the company you contract with when you sign the terms of engagement presented before we act.

We currently accept claims under Part 19 of the Nigeria Civil Aviation Regulations 2023 only, which Claims Assist Limitedhandles directly. That includes flights between Nigeria and other countries. Where another country's passenger-rights rules also cover such a flight, we tell you before you sign what they provide; we bring the claim under the Nigerian regulations, and you remain free to claim under those other rules yourself instead of instructing us. We are not currently accepting claims on flights that do not touch Nigeria; where the checker identifies one, your details are recorded as an expression of interest only, nothing is signed and nothing is charged. What is and is not covered is set out on the where we help page.

Claims on flights outside Nigeria that were accepted before this change were referred to ReclaimMyFlight, a trading style of Reclaims4U Ltd (company number 06651869). Those claims remain governed by the Terms of Business and Letter of Authority and Payment Mandate signed at the time, under which compensation is paid to ReclaimMyFlight, the success fee deducted and the balance paid within 10 working days of cleared funds.

Our service is no win, no fee: a success fee of 30% of the compensation recovered is deducted from that compensation. No VAT is added to the fee on claims under the Nigerian regulations. If your claim does not succeed you pay nothing — no fee and nothing upfront. The success fee does not increase however far your claim has to be escalated.

Compensation on a claim we handle is paid by the airline to Claims Assist Limited under the payment mandate in the Letter of Authority you sign. We deduct the success fee and pay the balance to you within 10 working days of cleared funds.

Compensation is not always paid in cash. If an airline settles your claim with travel vouchers or credit, that counts as compensation and the success fee is calculated on its face value — meaning it would be payable in cleared funds rather than deducted. We will always tell you before any such offer is accepted, and you may instruct us to reject it.

If the airline pays you directly rather than through us, please tell us within 7 days and settle the success fee within 14 days.

You may cancel within 14 days of signing at no cost, unless you asked us to begin work immediately and compensation has already been recovered or offered. After the 14 days you may still cancel at any time, but the success fee remains payable if the airline has already made an offer on your claim.

When you sign you can choose to have work start immediately. If you do, and compensation is recovered or offered before you cancel, the success fee is payable, and once the claim is completed the right to cancel ends. If you leave that option unticked, work begins once your 14 day cancellation period has passed.

The checker gives an assessment based on what you tell it and on the regulation as we understand it. It is not a determination of what you are owed and not legal advice. Whether a claim is paid is decided by the airline and, where a complaint is made, by the regulator; we do not guarantee any outcome, amount or timescale.

You confirm the information you provide is accurate, that you were a passenger (or the legal guardian of a passenger) on the flight concerned, and that you have not assigned the claim elsewhere or already been compensated for it.

While your claim is running, we are your sole and exclusive representative on it. You should not instruct another firm on the same claim, and you should not negotiate or settle directly with the airline — if the airline contacts you about it, pass it to us. Tell us promptly about anything that changes the claim, including any offer the airline makes to you directly.

We are a claims service, not a law firm, and we do not give legal advice. If you are unhappy with our service, contact us at info@claimsassistltd.com and we will respond within 14 days. The process is set out on our complaints page.

Complaints about claims run by ReclaimMyFlight are handled under their complaints procedure at complaints@reclaimmyflight.com — they acknowledge within 5 working days and give a final response within 8 weeks. You can raise them with us at any time and we will forward them the same day.

The full terms of engagement are presented for you to read and e-sign before anyone acts on your claim.

Last updated 2 October 2026.