How it works
You spend two minutes. We do the writing and the chasing.
You · 2 minutes
You check your flight
Enter your flight and what happened. The checker applies Part 19 of the Nigeria Civil Aviation Regulations 2023 — the delay thresholds, the notice periods for cancellations, and the percentage of the fare that applies — and tells you what you may be entitled to. If your flight isn't covered, or falls under a law we don't act on, it says so and points you somewhere useful. No account, no card, no obligation.
Us · within 1 business day
We review your claim
We check your submission, verify the flight against the flight record where data is available, and look at the reason the airline gave. If there is a claim to bring, you e-sign a letter of authority — it takes about a minute and lets us act on your behalf.
Us · once you have signed
The airline receives a written claim
We write to the airline setting out the flight, what happened, the section of the regulation that applies and what is claimed. Part 19 requires a passenger to raise the matter with the airline first, so this step comes before anything else.
The airline · timing varies
The airline responds — and we escalate if needed
The airline decides whether to pay, and how quickly. If it refuses, does not answer, or relies on an extraordinary-circumstances defence that does not match the evidence, we take a complaint to the NCAA's consumer protection directorate on your written authority. The fee does not change.
After payment · within 10 working days
You are paid if the claim succeeds
Under the payment mandate you sign, the airline pays Claims Assist Limited. We deduct the 30% success fee and pay the balance to your bank account within 10 working days of the funds clearing. If the claim does not succeed, you pay nothing at all.
The timings above are what we control. How long an airline takes to answer or to pay is up to the airline, and nothing on this page is a promise that it will pay.