No upfront fee. 30% only if you are paid.
A success fee applies only where compensation is recovered, under the terms you sign. If nothing is recovered, you owe nothing.
Success fee
30%
Of the compensation recovered, deducted from it. No VAT is added on claims under Nigerian law.
- Free eligibility check against Nigeria's passenger-rights rules
- Flight verification against the flight record, where data is available
- A written claim to the airline citing the regulation that applies
- A complaint to the NCAA's consumer protection directorate if the airline does not resolve it
- Claim tracking from submission to outcome
A worked example
- Domestic fare you paid
- ₦120,000
- Compensation at 25% of the fare
- ₦30,000
- Our fee — 30% of what is recovered
- − ₦9,000
- You keep
- ₦21,000
Illustrative only. Compensation under Nigerian law is a percentage of the ticket price — 25% on domestic flights, 30% on international — so what you may receive depends on your fare, and on the airline accepting the claim.
If nothing is recovered, you pay nothing
There is no charge for the check, for sending the claim or for a complaint to the regulator. The fee does not increase if the claim has to be escalated.
Who the airline pays
Under the payment mandate in the Letter of Authority, the airline pays the compensation to Claims Assist Limited. We deduct the fee and pay the balance to your bank account within 10 working days of cleared funds. If the airline pays you directly instead, tell us within 7 days; the fee is then payable by you within 14 days.
If the airline offers vouchers
An airline may only pay compensation in vouchers with your signed agreement. If you accept one, it still counts as compensation and the fee is calculated on its face value — payable by you in money, not in credit. We will tell you before anything is accepted, and you can tell us to refuse a voucher and ask for cash.
14 days to change your mind
You can cancel within 14 days of signing at no cost, unless you asked us to begin work immediately and compensation has already been recovered or offered. After that you can still cancel at any time — you would only owe the success fee if the airline has already made an offer on your claim.
The full terms are on the terms page and are shown again before you sign. You are always free to claim from the airline yourself at no cost.